1. Contact Your Bank
First Steps: Immediately contact your bank to understand the reason behind the freeze.
Information to Gather:
Reason for the freeze: Identify the cause of the freeze.
Cyber cell details: Get the name and contact details of the cyber cell responsible.
Complaint number: Obtain the complaint number associated with the freeze.
Transaction details: Gather information about the suspicious transaction(s).
2. Contact the Cyber Cell
Action Plan: With details from the bank, reach out to the Kerala Cyber Cell.
Information Submission: Provide all necessary information and documents via email or in person.
Follow-Up: Regularly follow up to ensure your case is being processed.
3. Involving a Lawyer
Legal Assistance: If required, hire a lawyer to handle the case on your behalf.
Representation: Your lawyer can visit the cyber cell for you and help expedite the process.
Legal Advice: Receive expert legal advice tailored to your situation.