Author: QDegrees

What Is eNPS? – Steps to Get a Good eNPS Score

Are your employees happy and productive? The answer lies in your eNPS score. eNPS (Employee Net Promoter Score) is a powerful metric that measures employee loyalty and satisfaction. Understanding what makes... Read More

🚨 Don't lose customers, keep them! 🚨 Retaining happy customers is vital for growth and profits. This post explains how Net Promoter Score surveys provide powerful data to enhance loyalty and... Read More

The customer experience is the new battleground. Are you ready to compete? This insightful blog reveals how Quality Process Outsourcing (QPO) can help you enhance customer satisfaction, reduce costs, and reallocate... Read More

9 Proven Customer Experience Strategies Unveiled

Get actionable tips on knowing your customers, empowering staff, capturing real-time feedback, and more. See how small changes lead to big CX wins. Read 9 proven Customer experience strategies that can... Read More

Stop the revenue drain! According to experts, customer retention is crucial for business growth because it lowers acquisition costs and increases profitability. However, customer churn happens when people stop buying... Read More

You've heard the saying that it's 5-25 times more expensive to acquire a new customer than it is to retain an existing one. But how exactly can you improve customer... Read More

Does your contact center need a quality assurance boost? 👩‍💻 This blog post highlights simple ways to increase efficiency. Monitoring all customer support channels, providing constructive feedback to agents, and tracking... Read More

Employee turnover is expensive – that's why companies need to focus on retention! 💰 Measuring employee satisfaction with surveys like eNPS identifies areas for improvement. Employee net promoter score surveys should... Read More